Federal Privacy Notice Rev: 09/29/2023
FACTS
WHAT DOES EXTRA DO WITH YOUR PERSONAL INFORMATION?
Why?
Financial companies choose how they share your personal information. Federal law gives consumers the
right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share,
and protect your personal information. Please read this notice carefully to understand what we do.
What?
The types of personal information we collect and share depend on the product or service you have with
us. This information can include:
● Social Security number and bank account information
● Account balances and payment history
When you are no longer our customer, we continue to share your information as described in this notice.
How?
All financial companies need to share customers' personal information to run their everyday business. In
the section below, we list the reasons financial companies can share their customers personal
information; the reasons Extra chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information
Does Extra share?
Can you limit this sharing?
For our everyday business purposes—
such as to process your transactions, maintain
your account(s), respond to court orders and legal
investigations, or report to credit bureaus
Yes
No
For our marketing purposes—
to offer our products and services to you
Yes
No
For joint marketing with other financial
companies
Yes
No
For our affiliates' everyday business purposes—
information about your transactions and experiences
Yes
No
For our affiliates' everyday business purposes —
information about your creditworthiness
No
We don't share
For our affiliates to market to you
No
We don't share
For our nonaffiliates to market to you
No
We don't share
To limit our
sharing:
Email us: hey@extra.app
Please note:
If you are a new customer, we can begin sharing your information 30 days from the date we sent this
notice. When you are no longer our customer, we continue to share your information as described in
this notice.
However, you can contact us at any time to limit our sharing.
Questions?
Email us at hey@extra.app
Page 2
Who we are
Who is providing this notice?
Extra
What we do
How does Extra protect my
personal information?
To protect your personal information from unauthorized access and use, we
use security measures that comply with federal law. These measures include
computer safeguards and secured files and buildings.
How does Extra collect my
personal information?
We collect your personal information, for example, when you
● apply for an Extra card or give us your personal information
● pay your bills
● give us your contact information
We also collect your personal information from others, affiliates or other
technology companies.
Why can't I limit all sharing?
Federal law gives you the right to limit only
● sharing for affiliates' everyday business purposes—information about
your creditworthiness
● affiliates from using your information to market to you
● sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit
sharing. See below for more on your rights under state law.
Definitions
Affiliates
Companies related by common ownership or control. They can be financial and
nonfinancial companies.
● Extra does not share with affiliates so they can market to you
Nonaffiliates
Companies not related by common ownership or control. They can be financial
and nonfinancial companies.
● Extra does not share with nonaffiliates so they can market to you
Joint marketing
A formal agreement between nonaffiliated financial companies that together
market financial products or services to you.
● Extra doesn't jointly market
Other important information
For questions or complaints about your service, contact Extra at 1 (844) 932-3955 or hey@extra.app.
California Residents: We will not share personal information with nonaffiliates either for them to market to you or for
joint marketing without your authorization. We will also limit our sharing of personal information about you with our
affiliates to comply with all California privacy laws that apply to us.
Vermont Residents: We will not share your personal information with affiliates or nonaffiliates except as permitted by
Vermont law, such as to process your transaction, unless you authorize us to share this information.
FACTS
WHAT DOES LEAD BANK DO WITH YOUR PERSONAL INFORMATION?
Why?
Financial companies choose how they share your personal information. Federal law gives consumers the
right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and
protect your personal information. Please read this notice carefully to understand what we do.
What?
The types of personal information we collect and share depend on the product or service you have with
us. This information can include:
• Social Security number and account transactions
• checking account information and credit history
• payment history and account balances
When you are no longer a customer, we continue to share your information as described in this notice.
How?
All financial companies need to share customers' personal information to run their everyday business. In
the section below, we list the reasons financial companies can share their customers' personal
information; the reasons Lead Bank chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information
Does Lead Bank
share?
Can you limit this sharing?
For our everyday business purposes-
such as to process your transactions, maintain your
account(s), respond to court orders and legal
investigations, or report to credit bureaus
Yes
No
For our marketing purposes—
to offer our products and services to you
Yes
No
For joint marketing with other financial
companies
Yes
No
For our affiliates' everyday business purposes—
information about your transactions and experiences
No
We don't share
For our affiliates' everyday business purposes —
information about your creditworthiness
No
We don't share
For affiliates to market to you
No
We don't share
For nonaffiliates to market to you
No
We don't share
Questions?
Call 866-845-9545 or go to www.lead.bank
California Consumer Privacy Act Compliance -
Personal Information
Lead Bank does not sell this information
Does Lead Bank collect?
Can you limit this
Collection?
Real Name; Alias; Signature; Postal Address; Email Address;
Online Identifier Internet Protocol Address; Account Name;
Social Security Number; Driver's License Number or State
Identification Card Number; Passport Number; Unique
Personal Identifier; Credit Card Number; Debit Card Number;
Professional or Employment Information; Education
Information; Records of Personal Property; Products or
Services Purchased, and Obtained, or Considered; Our
Website Browsing History; Search History; or Interaction with
Our Website; Applications
Yes
No
Other purchasing or Consumer Histories or Tendencies;
Biometric Information; Advertisements; Geolocation Data;
Audio, Electronic, Visual, Thermal, Olfactory, or similar
information; and Inferences Drawn from any information
collected.
No
N/A
Page 2
Who we are
Who is providing this notice?
Lead Bank
What we do
How does Lead Bank protect my
personal information?
To protect your personal information from unauthorized access and use, we use
security measures that comply with federal law. These measures include
computer safeguards and secured files and buildings.
How does Lead Bank collect my
personal information?
We collect your personal information, for example, when you
● apply for a loan or open an account
● show your government-issued ID or use your credit or debit card
● provide employment information
We also collect your personal information from others companies
Why can't I limit all sharing?
Federal law gives you the right to limit only
● sharing for affiliates' everyday business purposes—information about
your creditworthiness
● affiliates from using your information to market to you
● sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit
sharing.
Definitions
Affiliates
Companies related by common ownership or control. They can be financial and
nonfinancial companies.
● Our affiliates include others, such as Luna Parent, Inc.
Nonaffiliates
Companies not related by common ownership or control. They can be financial
and nonfinancial companies.
● Lead Bank does not share with nonaffiliates so they can market to you.
Joint marketing
A formal agreement between nonaffiliated financial companies that together
market financial products or services to you.
● Third Party Financial Service Providers
Other important information
Lead Bank is chartered under the laws of the State of Missouri and is subject to regulatory oversight by the FDIC. Any
consumer wishing to file a complaint against Lead Bank should contact the FDIC through one of the following means: In
person, by U.S. Mail: 110 Walnut Street; Suite 2100; Kansas City, MO 64106, by Telephone (800) 209-7459, or Online at:
https://ask.fdic.gov/FDICCustomerAssistanceForm
Extra Privacy Policy
Last updated: September 29, 2023
The Aligned Company d/b/a Extra (formerly Thingy Thing Inc.), referred to as “Extra”, “us,” “our,” or “we”,
values your privacy. This Privacy Policy (“Privacy Policy”) explains Extra’s privacy practices when you use the
Extra website and the Extra mobile application (individually and collectively the “Site”) and Extra’s Services
(as defined in the Extra Terms). By using or signing up for Extra’s products or Services, in addition to this
Privacy Policy, you also agree to Extra Terms of Service (“Extra Terms”), which may be viewed at
https://extra.app/policies. Capitalized terms used but not defined in this Privacy Policy shall have the meanings
assigned to them in the Extra Terms. This Privacy Policy includes the Federal Privacy Notice which covers how
we treat your information that we may receive or collect about you. By using the Site or Extra’s Services, you
certify that you have reached the age of majority in the state of your residence, that you are a U.S. resident or
citizen, and that you are not using this Site or Extra’s Services for your or your employer’s commercial
purposes, and you agree to this Privacy Policy. We reserve the right to change this Privacy Policy from time to
time with or without notice to you.
You acknowledge and agree that it is your responsibility to review the Privacy Policy. Your continued use of
this Site and any offerings made available on the Site after a change is posted, including but not limited to use
of Extra’s Services, will constitute acknowledgment and acceptance of the then-published Privacy Policy. For
purposes of the Privacy Policy, Extra refers to The Aligned Company and its owners, licensees, assigns,
subsidiaries, affiliated companies, officers, directors, employees, sponsors, and third-party vendors and includes
(without limitation) all parties involved in creating, producing, and/or delivering this Site and/or content and
offerings available on this Site and/or Extra’s Services.
Extra partners with either Evolve Bank & Trust (Member FDIC) or Patriot Bank, N.A. (Member FDIC)
(“Issuing Bank”) to offer you the Extra Debit Card products and services. The Issuing Banks have retained
either Marqeta, Inc. or Apto Payments, Inc., or its agents or service provider (“Program Manager”), to provide
certain services on the Issuing Bank’s behalf in connection with your Debit Card. Extra partners with Lead
Bank to extend credit to you (“Loan Bank”). You authorize us to collect and share any of the personal
information collected in connection with your use of or application for products or Services offered by Extra
and any results of any investigation with the Issuing Bank, Loan Bank and/or the Program Manager in
accordance with the Banks’ Privacy Policy Notices: Evolve Bank & Trust’s available at
https://www.getevolved.com/privacy-policy/, and Patriot Bank, N.A.’s available at
https://bankpatriot.com/Learn/Protection/Privacy-Security, and Lead Bank’s available at
https://lead.bank/privacy-and-terms.
In order to access products and Services offered by Extra in connection with your Debit Card, you must also
accept the Dwolla, Inc. (“Dwolla”) Account Terms of Service (https://www.dwolla.com/legal/tos/) and Privacy
Policy (https://www.dwolla.com/legal/privacy). You authorize us to collect and share with Dwolla your personal
information, including full name, email address, and linked third-party bank account information, and you are
responsible for the accuracy and completeness of that data.
BY ACCESSING THIS SITE OR USING PRODUCTS OR SERVICES OFFERED BY OR THROUGH
EXTRA, YOU GIVE YOUR CONSENT THAT ALL PERSONAL INFORMATION MAY BE PROCESSED
BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW, AND YOU AGREE TO
THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, DO NOT ACCESS THE
SITE OR USE PRODUCTS OR SERVICES OFFERED THROUGH EXTRA.
Types of Information We Collect
We collect any information that you provide to us on the Site, in using or signing up for Extra’s Services or
through your access to or use of the Site or Extra’s Services. This includes, but is not limited, to:
Information you provide to join a waitlist and sign up for products or Services offered by Extra, such as your
name and e-mail address;
● Information you provide to apply for Extra branded products and Services, such as your Social Security
number or income information;
● Information about your use of Extra branded products and Services, such as your transaction history;
● Browsing information, such as where you click on the Site, the website or Uniform Resource Locator
(“URL”) that may have directed you to the Site or that you just came from, or the URL that you go to
after visiting the Site;
● Device information, such as your browser type, operating system, or device type; and
● Location information, which may be derived from your IP address or other device information.
Identity Verification. In addition to the above, Extra may request certain identifying information in order to
comply with applicable laws, policies, and regulations. This information includes, but is not limited to, your
name, photographic identification, address, phone number, e-mail address, date of birth, and social security
number.
How We Collect Information
We collect information when you voluntarily provide it to us, as well as through automatic data collection
technologies. For example, if you elect to provide your name or e-mail address, or both, to sign up for products
or Services offered by Extra or an Extra waitlist or be notified of an upcoming product launch, we will collect
that information. We also collect information when we process your application or service your account in
connection with products and services offered by or through Extra. Additionally, we also collect information
through your phone or mobile device. Further, we collect information provided by third parties, including third
parties that provide services for us, such as credit reporting agencies, data providers, and identity verification
and fraud detection service providers.
Information may be collected using tools such as cookies and web beacons. We do not collect personal
information automatically, but we may tie this information to personal information about you that we collect
from other sources or you provide to us. The information we collect automatically is only statistical data and
does not include personal information, but we may maintain it or associate it with personal information we
collect in other ways or receive from third parties. The technologies we use for this automatic data collection
may include:
● Cookies (or browser cookies). A cookie is a small data text file which is stored on your computer that
uniquely identifies your browser. Cookies may include personalized information, such as your IP
address, browser type, the server your computer is connected to, or the area code and ZIP code
associated with your server. Most browsers are initially set up to accept cookies, but many browsers
allow you to refuse some or all cookies or to indicate when a cookie is being sent. You may refuse to
accept browser cookies by activating the appropriate setting on your browser. However, if you select this
setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser
setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our
Site.
● Web Beacons. Pages of our Site and our emails may contain small electronic files known as web beacons
(also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Extra, for example, to count
users who have visited those pages or opened an email and for other related website statistics (for
example, recording the popularity of certain website content and verifying system and server integrity).
We may also collect information about you when you interact with Extra on social media websites or third-party
websites. These websites include, but are not limited to, Facebook and Twitter. Your use of social media and
third- party websites, and the information shared with us by such websites, is subject to those websites’ privacy
policies, terms of use, and settings for privacy and advertising.
WE WILL NEVER REQUEST ANY OF YOUR PERSONAL FINANCIAL INFORMATION ON ANY
SOCIAL MEDIA WEBSITE. If you are asked for personal financial information on a third-party website, such
as bank account information or your Social Security number, we recommend that you DO NOT provide it.
How We Use Information
We will primarily use the information we collect to provide product or service offerings to you as they become
available. We may also use the information we collect for any other legitimate business purpose.
For example, we may use the information we collect:
● To respond to your requests or questions;
● To provide you with the products or services that you request;
● To inform you of products or services that we think may be of interest to you;
● To enhance Site operations;
● To improve marketing or promotional efforts;
● To better understand the interests of Site visitors to design products or services;
● To analyze Site use and observe your behavior and browsing activities over multiple websites and
platforms;
● To customize Site content, layout, and services;
● To recognize authorized devices;
● To prevent fraud;
● To enforce our agreements;
● For any other purpose for which you provide consent; or
● As otherwise permitted or required by law.
Aggregate or anonymous data may be used for any legitimate business purpose at any time.
Who We Share Information With
We may share this personal information with:
● Third party service providers who assist with aspects of our business operations such as fraud
prevention, bill collection, marketing and technology services. Our agreements with these service
providers dictate that they only use your information in connection with the services they perform for
Extra and not for their own benefit.
● Financial institutions with which we partner.
● Companies that we plan to merge with or be acquired by. (In such event, we will require that the
surviving entity follow this Privacy Policy with respect to your personal information. You will receive
prior notice of any change in applicable policy.)
● Law enforcement, government officials, or other third parties when: we are compelled to do so by a
subpoena, court order or similar legal procedure; or we believe in good faith that the disclosure of
personal information is necessary to prevent physical harm or financial loss, to report suspected illegal
activity or to investigate violations of the Extra Terms or related policies. We fully cooperate with law
enforcement agencies in identifying those who use our Site for illegal activities. We reserve the right to
report to law enforcement agencies any activities that we in good faith believe to be unlawful.
● Other third parties with your consent or direction to do so. We do not sell personally identifiable
information, and we will not sell personally identifiable information except as described in this Privacy
Policy, and related policies.
● If we ever decide to sell personally identifiable information, we will provide you with notice and a right
to opt- out of such sale.
Mobile Device Location Information
In order to use a product or Service offered by or through Extra, it is required that you enable the transmission
of location information from your mobile phone or mobile device. If the transmission of such information is
disabled and you attempt to make a purchase or initiate a transaction, whether at a point-of-sale or through the
Internet, we may decline the purchase or transaction. We use the location information we collect to mitigate
fraud and other reasons identified under the “How We Use Information” section above.
Third-Party Collection of Information
Some content or applications on the Site may be provided by third parties, including analytics companies and
advertising providers.
Our Site may also include social media features, such as the Facebook “Like” button, and other widgets, such as
the “Share” button or interactive mini-programs provided by third parties.
These third parties may use cookies or other tracking technologies to collect information about you when you
use our Site. The information they collect may be associated with your personal information or they may collect
information, including personal information, about your online activities over time and across different websites
and other online services. We do not control these third parties' tracking technologies on our Site or how they
may be used. If you have any questions about an advertisement or other targeted content, you should contact the
responsible provider directly. Some of these third parties may provide you with ways to choose not to have your
information collected or used for targeted advertising. For example, some of these companies may be members
of the Network Advertising Initiative (“NAI”) or the Digital Advertising Alliance (“DAA”), which allow you to
opt out of certain types of data collection and use or out of receiving targeted ads from member companies. To
opt out, visit http://www.networkadvertising.org/managing/opt_out.asp or www.aboutads.info.
One of the third-party services that we use is Google Analytics, a web analytics service provided by Google,
Inc. (“Google”). Google Analytics may set cookies on your browser or mobile device or read cookies that are
already there to collect information. Google Analytics collects information such as how often you use our Site
and how you use our Site. We use the information provided by Google Analytics to improve the Site. For more
information regarding how Google collects, uses, and shares your information and how to opt out of certain
uses please visit http://www.google.com/ policies/privacy/partners/. By using the Site, you consent to the
processing of information about you by Google as described here and in Google’s privacy policy. Our Site may
provide links to other websites. Please be aware that when you click on one of these links, you are going to
another website, even though the Extra logo, banner, or tool bar may still be visible. Information you enter on
these other websites is being collected by those websites, not Extra. Their privacy policies may allow
disclosures and uses of personal information that are not allowed by Extra. We encourage you to read the
privacy policies of these linked websites as they may differ from ours.
To the extent you elect to use Plaid, Inc. (“Plaid”) through this Site to connect your personal and financial
information, you understand and acknowledge that: Extra uses Plaid to gather end user’s data from financial
institutions. By using our service, you grant Extra and Plaid the right, power, and authority to act on your behalf
to access and transmit your personal and financial information from the relevant financial institution. You agree
to your personal and financial information being transferred, stored, and processed by Plaid in accordance with
the Plaid Privacy Policy (https://plaid.com/legal/). Your information collected through the Site may be
combined with other information we collect about you from third party sources.
Privacy Preferences
We may, from time to time, send you e-mails regarding new products that we feel may interest you. To update
your marketing preferences to stop receiving these e-mails from us, you can “opt-out” or “unsubscribe” by
following the instructions included in each e-mail. Please note that we will still provide responses to your
questions, information that you request about a product or service, and e-mails for account-related purposes
even if you revise your marketing preferences to opt out of receiving promotional material.
Accessing and Correcting Your Information
You can review and change your personal information by accessing the Extra mobile application. You may also
send us an email at [email protected] to request access to, correct or delete any personal information that you have
provided to us. We cannot delete your personal information except by also deleting your user account. We may
not accommodate a request to change information if we believe the change would violate any law or legal
requirement or cause the information to be incorrect.
Children’s Online Privacy
You must be at least the age of majority in the state of your residence to have our permission to use this Site. We
do not knowingly collect, use, or disclose information about visitors who are under the age of 13.
Our Site is intended for adults, and it is not directed to children. If you believe that a child under the age of 13
has given us information, you may e-mail us at [email protected]. Please include “COPPA” in the subject line.
California Privacy Rights
The California Consumer Privacy Act of 2018 (CCPA) provides consumers (California residents) with specific
rights regarding their personal information. This section describes your CCPA rights and explains how to
exercise those rights.
Exercising Your Rights to Know or Delete. To exercise your rights to know or delete described above, please
submit a request by either:
● Emailing us at [email protected]; or
● Contacting Concierge in the Extra mobile application or on the Extra website at https://extra.app/.
Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to
your personal information. To designate an authorized agent, please contact us using one of the methods
described above.
You may only submit a request to know twice within a 12-month period. Your request to know or delete must:
● Provide sufficient information that allows us to reasonably verify you are the person about whom we
collected personal information or an authorized representative, which may include your name, contact
information, and other personal information that you had previously provided on your application; and
● Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond
to it.
We will match the personal information that you provide to us with personal information that we already
maintain about you in order to verify your identity. We cannot respond to your request or provide you with
personal information if we cannot verify your identity or authority to make the request and confirm the personal
information relates to you. You do not need to create an account with us to submit a request to know or delete.
We will only use personal information provided in the request to verify the requestor’s identity or authority to
make it.
We may not be able to honor each request that we receive, but if we are unable to do so, we will respond to let
you know our reasons. We will not discriminate against you if you choose to exercise any of your rights as
described in this section.
Security
We strive to take appropriate security measures to protect against unauthorized access to or unauthorized
alteration, disclosure, or destruction of your personal information. Unfortunately, no method of data
transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while
we strive to protect your personal information, you acknowledge that: (a) there are security and privacy
limitations inherent to the Internet which are beyond our control; and (b) the security, integrity, and privacy of
any and all information and data exchanged between you and us through this Site cannot be guaranteed. We
encourage you to be careful when using the Internet or transmitting data through a wireless network. We do not
accept liability for unintentional disclosure.
Do Not Track
The Site does not respond to “do not track” signals sent by Internet browsers.
Text Messaging (SMS) Program
This section explains how Extra collects and uses information about you in relation to its text message (SMS)
program (the “Messaging Service”). We use Twilio, Inc. (“Messaging Provider”) to provide the Messaging
Service to you. For the purposes of the Messaging Service, the Messaging Provider acts as our service provider
and data processor of your information.
Telephone Consumer Protection Act Communication (TCPA) Consent. By signing up to receive text messages
from us via our Messaging Service, you also agree to the Extra Terms, in addition to this Privacy Policy, and the
following:
● You consent to use of an automatic telephone dialing system (“ATDS”) and/or artificial or prerecorded
messages by Extra and its affiliates, agents and service providers (“we,” “us,” “our”) for any lawful
purpose, including marketing messages, to any telephone number you provide to us, now and in the
future, including SMS text messages to cellular telephone numbers. This text consent for marketing
communications is not required as a condition for purchase.
● You understand and agree these communications may include your personal information.
● We will not charge you for any communication we make or attempt, but your service provider may. If
you wish to withdraw your consent to receive ATDS texts or artificial or prerecorded messages for non-
emergency purposes, you agree to do so by calling us at (844) 932-3955, by replying STOP in response
● You understand and agree that we may always communicate with you in any manner allowed by law
that does not require your consent.
● You agree to notify us if any telephone number you have provided us changes or is reassigned to a new
subscriber.
● You certify you are authorized to provide this consent because you are either the subscriber of the
telephone number or a non-subscriber customary user with authority to provide this consent.
Collection of Information. We collect various information on our behalf from and about you, including
information you directly provide when you use the Messaging Service. For example, we collect the phone
number and email address you provided when signing up for the Messaging Service. When you send messages
via the Messaging Service, we will also collect your messaging history and any information included in those
messages. We may also collect information about you using cookies or similar technologies. Cookies are pieces
of information that are stored by your browser on the hard drive or memory of your device. Cookies enable
personalization of your experience on the Messaging Service.
Use of Information. We use your information to deliver, analyze, maintain and support the Messaging Service.
We may also use your information to enhance the Messaging Service features and customize and personalize
your experiences on the Messaging Service.
Sharing of Information. We may share, transfer, or disclose your information, if you consent to us doing so, as
well as in the following circumstances:
● Service Providers – We may share your information with third parties to help us provide the Messaging
Service to you.
● Legal Requirement and Protection of Extra and Others – We may disclose your information as we
believe such disclosure is necessary or appropriate to: (i) comply with applicable law and legal
processes; (ii) respond to requests from public and government authorities, including public and
government authorities outside your country of residence; (iii) enforce a contract with us; (iv) protect
our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and (v) allow us to
pursue available remedies or limit the damages that we may sustain.
From time to time, we may share aggregate or de-identified information about use of the Messaging Service and
such aggregated or de-identified information may be shared with any third party, including advertisers,
promotional partners, and sponsors.
Retention of Information. We retain your information for as long as you participate in the Messaging Service or
as needed to comply with applicable legal obligations. We will also retain and use your information as
necessary to resolve disputes, protect us and our customers, and enforce our agreements.
Choices and Controls. You can opt-out of receiving further text messages via the Messaging Service by
responding to any of our text messages with any of the following replies: STOP, END, CANCEL,
UNSUBSCRIBE, or QUIT. For additional opt-out information, please review the Extra Terms, and related
policies.
Customer Care. If you are experiencing any problems with the Messaging Service, please email with details
Effective Date
This Privacy Policy is effective as of the date that it is last updated. Unless otherwise stated, any modifications
to this Privacy Policy will go into immediate effect after they have been posted, as indicated by the “Last
updated” first shown above. If we make material changes to how we treat our users’ personal information, we
will notify you by email to the email address specified in your account and/or through a notice on the Site home
page or in the Extra mobile application. You are responsible for ensuring we have an up-to-date active and
deliverable email address for you, and for periodically visiting our Site and this privacy policy to check for any
changes.
